Privacy Policy

Who We Are

Leak Detection Pros operates this website, redwoodcityleakdetection.com. We are a leak detection and repair company based at 280 Convention Way, Redwood City, CA 94063. If you have any question about this policy or your information, contact us at info@redwoodcityleakdetection.com or (650) 632-9185.

Information We Collect

We collect only the information needed to respond to service requests and run this website:

• Quote and contact form data: your name, phone number, email address, property address and the message you send us about your leak or plumbing problem.
• Call data: when you phone us, we receive your caller ID number and call details such as time, duration and the number you dialed. Calls may be recorded for quality and training purposes, as described below.
• Website usage data: pages visited, approximate location from your IP address, browser and device type, and how you arrived at the site, collected through cookies and analytics tools.

How We Use Your Information

We use the information above to call or email you back, schedule and perform leak detection and repair work, provide quotes, keep records of work done at your property, improve our website and services, and meet legal and accounting obligations. We do not use your information for unrelated marketing, and we do not send marketing messages to people who have not asked for them.

Call Tracking and Recording

Our advertised phone numbers may route through a call-tracking service so we can tell which advertising brought you to us and can review call quality. Calls to (650) 632-9185 may be recorded. By calling us, you consent to that recording. Call recordings and tracking data are used only for service quality, training and measuring our own advertising, and are handled by our phone service providers under their own security practices.

Cookies and Analytics

This site uses cookies — small files stored in your browser — to keep the site working, remember basic preferences, and understand which pages visitors use so we can improve them. We use analytics tools that collect aggregated, statistical information about visits; these tools may set their own cookies. You can block or delete cookies in your browser settings at any time; the site will still work, though some features may be limited.

How We Share Information

We share information only where it is needed to serve you or run the site: with the form, phone and hosting providers that operate our contact channels and website; with a specialist or subcontractor assigned to your job, limited to what they need to do the work; and where the law requires it, such as in response to a lawful court order. We do not sell your personal information to anyone.

Data Security and Retention

We keep personal information on systems with access limited to the people who need it for their work, and we take reasonable steps to protect it against loss or unauthorized access. Form submissions and job records are kept for as long as needed to serve you and to meet tax, insurance and legal record-keeping requirements, and are then deleted or anonymized.

Your Choices and California Privacy Rights

You may ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@redwoodcityleakdetection.com. California residents have additional rights under state law, including the right to know what personal information is collected and the right to request its deletion. Because we do not sell personal information, there is no sale to opt out of. We will not treat you differently for exercising any of these rights.

Children's Privacy

This website is intended for homeowners and property managers. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.

Changes to This Policy

If we change how we handle personal information, we will update this page and revise the date at the top. The version published here is always the current one.

Contact Us About Privacy

Questions about this policy or your information: email info@redwoodcityleakdetection.com, call (650) 632-9185, or write to Leak Detection Pros, 280 Convention Way, Redwood City, CA 94063.